Terms and Conditions

Who these terms are with

These terms apply between you and WebCurry, of Design Studio, 52 Walsworth Road, Hitchin, Hertfordshire SG4 9SX.

They apply alongside the written proposal for your project. Where the two disagree, the proposal wins, because it describes what we actually agreed for your work.

Quotes and prices

• Every project starts with a written proposal setting out what you get, when, and what it costs.
• Prices are fixed for the scope in that proposal. They are not estimates that drift upward once work begins.
• A quote stands for 30 days.
• Work outside the agreed scope is quoted separately and starts only once you have said yes in writing. We will not do it quietly and invoice you afterwards.

What we need from you

Most projects that run late do so waiting on something from the client rather than from us. To keep that from happening:

• Give us the content, branding, access and approvals the proposal lists, at roughly the times it lists them.
• Give feedback in rounds rather than a trickle, so we can act on it as a whole.
• Name one person who can make decisions. Committees are what turn three weeks into three months.
• Confirm you have the right to use any content, images or logos you hand us.

If a project stalls on your side for more than 30 days, we may invoice for the work completed to that point and reschedule the rest around our other commitments.

Payment

• Unless the proposal says otherwise, 50 per cent is payable before work starts and the balance on completion.
• Invoices are due within 14 days.
• Ongoing work, such as monthly ad management, is invoiced monthly in advance.
• Late payments may carry interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998. We would much rather just be paid.
• Prices exclude VAT where VAT applies.

Timelines

The timescales in a proposal are honest working estimates based on the agreed scope and on getting what we need from you when we need it. They are not guarantees, and we do not pretend otherwise. If something is going to slip, we will tell you as soon as we know rather than on the deadline.

Who owns what

• Until final payment, what we have built remains ours. After it, ownership passes to you in full.
• We keep ownership of general tools, libraries and techniques we reuse across projects, and you get a permanent licence to use them within what we built for you.
• Third-party components stay under their own licences, and we will tell you what those are.
• We may show the work publicly and describe our role in it, unless you ask us not to in writing.

Third-party services

Projects often rely on outside services such as hosting, payment processing, email delivery or AI models. Those are set up in your name and billed to you directly, so you keep control of them and can walk away from us without losing them. We are not responsible for their outages, pricing changes or terms.

Putting things right

• We include 30 days after launch for fixing anything that does not work as the proposal described. That is free.
• New ideas and changes of mind after launch are new work, quoted separately.
• We do not warrant that software will be free of every defect, because no honest supplier can. We do warrant that we will fix what we got wrong.

Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited.

Beyond that, our total liability for a project is limited to the fees you paid us for it. We are not liable for lost profits, lost business, lost data or indirect losses. If that balance does not suit a higher-risk project, tell us early and we can discuss it rather than discover the disagreement afterwards.

Confidentiality

Anything commercially sensitive you share with us stays between us, and we will not repeat it elsewhere. The same applies in reverse. This continues after the project ends.

Data protection

Where we handle personal data on your behalf we act as your processor. That relationship is set out on the GDPR page, and we will sign a data processing agreement on request.

Stopping

• You may cancel a project in writing at any time. You pay for work completed up to that point, and anything finished is transferred to you.
• Ongoing monthly work can be stopped by either side with 30 days' written notice.
• We may stop work if invoices go unpaid, or if we are asked to do something unlawful or something we consider harmful.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.

Questions

Ask before you sign, not after. Email [email protected].